Terms of Service

These terms govern your use of the Ollasync hosted service. By creating an account or using the service, you agree to them. Self-hosted deployments are governed by your separate licence and support agreement.

Your account

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for the activity of users in your workspace. You must be authorised to act on behalf of the organisation you register.

Acceptable use

You agree not to use the service to break the law, infringe others’ rights, distribute malware, or attempt to disrupt or gain unauthorised access to the service or other users’ data. Because encrypted content is not readable by us, enforcement relies on reports and the controls available to workspace administrators.

Encryption & your responsibilities

End-to-end encrypted messaging means we cannot recover your content or keys. You are responsible for managing access within your workspace and for retaining anything you need. Our security page describes precisely what is and isn’t protected.

Availability

We work to keep the service available and secure, but the hosted service is provided on an “as is” and “as available” basis. Specific availability commitments, if any, are set out in your order or service-level agreement.

Fees

Paid plans are billed as described on our pricing page or in your order. Fees exclude applicable taxes. Enterprise and self-hosted deployments are priced per agreement.

Intellectual property

We retain all rights in the Ollasync software and brand. You retain all rights in your content. You grant us only the limited rights needed to operate the service for you.

Liability

To the extent permitted by law, neither party is liable for indirect or consequential losses, and our aggregate liability is limited as set out in your order. Nothing limits liability that cannot be limited by law.

Termination

You may stop using the service at any time. We may suspend or terminate access for breach of these terms. On termination we delete your data as described in our Privacy Policy.

Governing law

These terms are governed by the laws of the European Union member state stated in your order, unless otherwise agreed in writing.

Changes

We may update these terms; we’ll post the revised version here with a new date and, for material changes, notify account owners.

Contact

Questions: [email protected].

These terms are provided for transparency and should be read alongside your order form and any negotiated agreement.